Shipping & Returns

DELIVERY INFORMATION

We deliver our products to anywhere in South Africa. The service is a flat fee of R100.00 on all other orders.

Subject to the service provided by the courier, your items should arrive in 5–10 business days. Add 2-4 more days for rural areas.

RETURNS AND EXCHANGES

Only clothing orders made on the website ottr.co.za can be returned or exchanged. Returns/Exchanges are accepted within 14 days of the delivery date provided that garments were not worn or washed. All items must be in its original condition. We require a receipt or proof of purchase in order to complete your return. Delivery fees are not reimbursed.  Refunds are to be made within 7 business days after receipt of the package from customer. Retail stores will not accept returns of the products purchased in the website ottr.co.za Purchases made in a retail store or from authorized retailer should be returned back to the store.